Our Privacy Policy, which is clear, concise and straightforward, is designed to help our customers understand how we collect, use and protect their data. At Crickex, we believe that data protection is sacrosanct and essential to building trust with our customers. To that end, we have implemented robust and impregnable security measures to protect our customers’ personal information.
These measures, unparalleled in the industry, include the use of industry-standard security technology to encrypt data and prevent unauthorized access. We also ensure that all of our employees receive training on data protection and privacy laws and regulations.
Our privacy policy, which is clear and transparent, explains our approach to data protection and is carefully crafted to ensure clarity and understanding for our customers. We collect information from our customers to provide our advanced betting and gaming services, and we use this information to continually improve the user experience.
At Crickex, we pride ourselves on being unequivocal about how we collect and use personal information. We only collect data that is necessary to provide our services, and we never sell or share our customers’ personal information with third parties without their explicit consent.
Our Privacy Policy details our data retention and deletion policies and our unwavering approach to data security. We understand that our customers’ data is sensitive, and we take every precaution to ensure the security of their information.
Types of Information We Collect
Crickex Bangladesh is committed to providing our valued customers with a seamless and unparalleled gaming and betting experience. To achieve this goal, we carefully collect four main types of information from our customers. These types of information include personal information, financial information, technical information, and betting information.
- Personal information is information that uniquely identifies you as an individual. It includes your name, address, date of birth and contact details. We collect this information to verify your identity, verify that you are of legal age to use our services, and inform you of your account status.
- Financial information is information that relates to your financial dealings with us. It includes your bank account information, credit card information and transaction history. We collect this information to facilitate the smooth processing of your transactions, combat fraud and enforce our legal obligations.
- Technical information relates to your device and your interaction with our site. It includes your IP address, browser type and device information. We collect this information to optimize our site for your device and to ensure the security of our site.
- Betting information includes information related to your betting activity with us. This includes information about your betting history, preferences and account balance. We collect this information to customize your betting experience, improve our services and prevent fraudulent activities.
We take the protection of our customers’ information seriously and have put strong and strict security measures in place to ensure that their information is not compromised. We only collect information that is necessary to provide our services and we do not disclose this information to third parties without the explicit and unambiguous consent of our customers.
How we collect information
Crickex is unequivocally committed to providing our valued customers with an unparalleled and unparalleled gaming and betting experience. In order to achieve this lofty goal, we carefully collect four main types of information from our customers. These types of information include personal information, financial information, technical information and betting information.
Methods of Information Collection:
- Account Registration: When customers sign up for an account, we collect personal information, including their name, address, date of birth, and contact details. This information is essential for identity verification, age verification, and account status communication.
- Financial Transactions: To facilitate smooth transaction processing, combat fraud, and meet legal obligations, we collect financial information during financial transactions.
- Website Interactions: As customers interact with our website, we collect technical information to optimize their experience and ensure site security.
- Betting Activity: Information related to customers’ betting activity, such as betting history, preferences, and account balance, is collected to enhance their betting experience, improve services, and prevent fraudulent activities.
We take great care to ensure that this information is kept private, secure and confidential and we only seek to collect information that is reasonably necessary to deliver our most essential services.
How We Use Your Information
Crickex highly values the privacy and security of our valued customers’ personal information. In order to provide the best possible betting and gaming experience, we collect information from them and strive to use it in a responsible and transparent manner.
The information we collect from our customers is used in a variety of ways, such as:
- Providing and improving our services: We use this information to provide our betting and gaming services and to improve the user experience. For example, we may recommend games or bets based on a customer’s betting history or optimize our site for a customer’s specific device.
- Transaction Processing: We use customer financial information to process transactions, such as deposits, withdrawals, refunds, or winnings credited to an account.
- Personalized Experience: We use customer information to provide personalized content and promotions. For example, we may send targeted promotional offers based on their betting history or personalized recommendations for games or bets that may interest them.
- Legal Compliance: We use customer information to comply with applicable laws and regulations, including verifying their identity, complying with anti-money laundering laws and responding to regulatory requests.
We may also use customer information for other purposes with their consent or as required by law. We always inform customers if we intend to use their information for purposes not described in our Privacy Policy.
Data Retention and Deletion
The Company understands from the start the importance of privacy for our customers, so we have taken strict measures to ensure the security and privacy of the personal information they provide us with. A key component of our privacy strategy is the strict data retention and deletion policies we have established to protect your data and comply with legal and regulatory obligations.
Data Retention
Our data retention principle involves keeping your data as long as necessary to ensure uninterrupted service, compliance with legal requirements, and dispute resolution. In other words, we retain your data for as long as you remain an active user of our website and for a reasonable period after your account is deactivated.
In some cases, we may need to retain your data for an extended period of time to comply with legal and regulatory obligations, such as anti-money laundering laws, tax laws, or to prevent fraud, money laundering or other illegal activity.
Data Deletion
We understand that you may want to remove your data from our system for a variety of reasons, and we are happy to comply with your request. You may contact us and we will promptly remove your information from our databases and systems, including archives and backups. However, please keep in mind that if we are required by law to retain certain information, we cannot erase it from our records.
You should be aware that deleting your information may affect our ability to provide you with our services, especially if you have placed bets with us. In such cases, we will only keep the minimum information necessary to meet legal and regulatory requirements.
Data Security
We understand the paramount importance of privacy to our valued customers and have taken strict measures to ensure the privacy and security of the personal data they entrust to us. Our privacy strategy includes a multi-faceted approach, of which a data retention and deletion policy is an integral part.
Our core principle of data retention involves retaining your data for as long as necessary to ensure uninterrupted service delivery, compliance with statutory obligations and dispute resolution. In other words, we retain your data for as long as you are an active user of our website and for a reasonable period after your account is deactivated.
In some circumstances, law and regulations may require us to retain your data for an extended period of time. For example, compliance with anti-money laundering laws, tax laws, anti-fraud, anti-money laundering and other unfair practices may require us to retain your data for an extended period.
We understand that you may have different reasons for removing your data from our systems, and we are willing to accommodate your request. You may contact us and we will promptly remove your data from our databases and systems, including archives and backups. However, it should be noted that we cannot delete certain information if we are required by law and regulations to retain it.
To summarize, we attach great importance to your privacy, and our data retention and deletion policies serve as proof of our unwavering commitment to protecting your personal data and respecting your right to privacy.
Changes to Our Privacy Policy
Crickex is committed to providing a first-class service while ensuring the security and privacy of our customers’ personal information. As part of our commitment to our customers, we may periodically revise our Privacy Policy to reflect changes in our business practices or changes in data protection laws and regulations.
Our Privacy Policy is transparent, straightforward and describes how we collect, use and protect your personal information. We review it regularly to ensure that it is accurate, up-to-date and compliant with data protection laws and regulations. We also revise our Privacy Policy to reflect changes in our business practices, such as the introduction of new services or changes to existing services.
Notice of Changes
When we review our Privacy Policy, we make sure our customers are informed of the changes. We do this by sending an email to the email address associated with your account, posting a notice on our website, or using other methods as required by law. The notice will include a brief description of the changes and the effective date of the updated policy.
Review and acceptance
We offer our customers the opportunity to review and accept the updated Privacy Policy. By continuing to use our services after the effective date of the updated policy, you agree to the changes. However, if you do not agree with the updated Privacy Policy, you may close your account and stop using our services.